Refund Policy

Last updated: February 26, 2025

At Costa Vida, we are committed to providing you with high-quality authentic Mexican recipes. However, we understand that sometimes a product may not meet your expectations. This Refund Policy outlines the terms and conditions under which you may request a refund for your purchase of the digital cookbook.

1. Digital Product Refunds

Because our cookbook is a digital product delivered instantly upon purchase, we generally do not offer refunds after the download has been completed. However, we believe in customer satisfaction. Therefore, we offer a full refund within 30 days of your purchase if you meet any of the following criteria:

• The product fails to download correctly, and technical issues cannot be resolved by our support team.
• The content is significantly different from the description provided on the website (e.g., missing major sections or recipes).
• You accidentally made a duplicate purchase, and you notify us within 48 hours of the second transaction.

2. Non-Refundable Cases

Refunds will not be provided in the following circumstances:

• You have downloaded the product and decided you do not like the recipes or changed your mind.
• You did not read the product description thoroughly before purchasing.
• You purchased the product more than 30 days ago.
• You are requesting a refund because you lost access to the download link and did not contact us within the validity period (7 days) for a replacement link.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] within the applicable timeframe. In your email, include your full name, order number (found in your confirmation email), the email address used for the purchase, and a detailed explanation of the issue. We will review your request and respond within 5-7 business days.

4. Refund Processing Time

If your refund is approved, we will process it to your original payment method within 10 business days. The time it takes for the refund to appear in your account depends on your bank or credit card provider, but typically takes 5-10 additional business days. We will send you a confirmation email once the refund has been issued.

5. Exchanges

Since we only offer one product (the Costa Vida cookbook), exchanges are not applicable. If you purchased the wrong product or need a different version, please contact us, and we will assess the situation on a case-by-case basis.

6. Technical Support

If you are experiencing technical difficulties with your download, please contact us before requesting a refund. Most issues can be resolved quickly by our support team. We are happy to provide a new download link if your original link has expired, provided your order is verified.

7. Contact Information

For any questions about this Refund Policy or to initiate a refund request, please contact us at:

Email: [email protected]
Address: 123 Recipe Lane, Foodie City, FC 12345

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised. We encourage you to review this policy periodically to stay informed about our practices.